Urea tank compensation claim

STELLANTIS EXTENDS VOLUNTARY CONTRIBUTION POLICY ON UREA TANK (ADBLUE) CASES FOR CITROËN’S VEHICLES

The satisfaction of our customers is among Citroën's key priorities.

Stellantis is extending special coverage for certain vehicles with Euro 6 diesel engines and SCR technology experiencing issues with their urea tank. 

This complex issue has always been monitored and investigated, according to Stellantis standard policies and improvements have been done at plant for newer vehicles.

 

This voluntary coverage offers benefits beyond warranty requirements for vehicles manufactured between January 2014 and August 2020, up to 210,000 kilometres.

  • For vehicles under 5 years old and up to 150,000 kilometres, Stellantis covers 100% of costs for parts.

  • For vehicles 5 to 8 years old, Stellantis covers 30% to 90% of costs for parts, depending on mileage.

  • Stellantis also supports labour costs with €30 per case. These conditions are valid until August 2028.

     

To benefit from this policy, customers who already had repairs done at authorized dealers from 2021 and received previous coverages (sometimes less comprehensive that the current ones described above) can apply for additional compensation, on top what was already provided, through https://stellantis-support.com.

 

Main conditions to be eligible to request additional compensation via the online compensation platform are:

  • You are the vehicle owner.
  • Your vehicle was manufactured between Jan 2014 and Aug 2020.
  • Your vehicle has been maintained in line with the guidelines of the manufacturer.
  • The repair was done by an authorized dealer within the Stellantis network after Jan 1st, 2021 and before December 2023.
  • You already received a contribution based on a previous special coverage dedicated to urea tank.

 

If those criteria are met, the coverage then depends on the age and milage of the car at the moment the incident occurred – as indicated above. The full policy including the needed conditions can be found here (add link per country). 

For new cases, the special coverage applies automatically at authorized dealers.

 

To submit your claim, please access this page.

 

If you have any questions, don’t hesitate to contact your preferred Citroën dealer or our Customer Service desk at XX XX XX XX XX (INSERT NUMBER).