The Website allows for the online purchase of new Citroën automotive accessories through a cash payment. 

The seller of the products on the Website is Automobiles Citroën, a simplified joint-stock company with a capital of 159,000,000 euros, whose registered office is located at 2-10 boulevard de l’Europe, 78300 Poissy, and registered with the Versailles Trade and Companies Register under number 642 050 199, hereinafter referred to as the “Seller.”  

Automobiles Citroën is engaged in the manufacture and sale of new Citroën vehicles and the sale of automotive accessories for Stellantis Group brands. 

The Sales Contract for the product consists of the provisions of the Website as completed by the Customer, as well as these General Terms and Conditions. 

The Contract is only available in the French language. 

The order summary on the Website, as well as these General Terms and Conditions, can be saved and printed by the Customer. 

These General Terms and Conditions, the products, and the prices listed on the Website may be modified at any time without notice. They remain valid as long as they are visible on the Website. Any order is governed by the general terms and conditions and prices available online on the Website at the time the order is placed. 

Pursuant to article D 211-2 of the French Consumer Code, a framed text following these general terms and conditions provides information on the legal warranties from which the consumer customer benefits on the products sold on the Site.

The Client is first asked to indicate for which vehicle model they wish to purchase accessories. If the Client specifies a model, only accessories compatible with that model are offered. If the Client does not specify a model, all Citroën accessories are offered, though not all of them are compatible with every Citroën vehicle. The Client can then select various accessories by choosing from categories and using certain filters if necessary. 

For each accessory, its unit price and description are provided. 

The Client thus creates their shopping cart. 

The Client can access their shopping cart by clicking on the corresponding icon. 

On the cart page, the following are indicated: 

- The products selected by the client with their unit price including VAT (TTC)

- The total price including VAT (TTC) of these products and shipping costs

- The total price excluding VAT (HT) of these products

- The VAT-exempt amount of the shipping costs

- The total amount of VAT on the products and shipping costs

- The delivery date of the cart 

The Client is then asked to provide their personal information. 

The Client is then taken to an order confirmation page. 

This page includes a summary showing: 

- The products selected by the client with their unit price including VAT (TTC)

- The total price including VAT (TTC) of these products and shipping costs

- The total price excluding VAT (HT) of these products

- The VAT-exempt amount of the shipping costs

- The total amount of VAT on the products and shipping costs

- The delivery date 

Before confirming their order, the Client has the option to review and correct it by returning to the cart stage. 

The Client is then asked to approve these general terms and conditions of sale. 

Next, the Client can confirm their order by clicking the button "I confirm my order with obligation to pay." 

By validating their order with an obligation to pay on the Website, the Client confirms their acceptance of the terms of the Contract. 

The Client is then asked to pay the total amount of their order online. The Order is only valid once the Client has paid the price. 

An order confirmation page is then displayed. 

The Client will then receive an email confirmation of the order, recalling the provisions of the Contract. 

If the total amount of the order exceeds 120 euros, the Client’s order is archived for a period of 10 years. The Client can request access to this order at any time from the Seller during this period.

The prices of the products subject to the Order are those mentioned on the Website. 

You can pay for your order by:

Credit card: Visa, Mastercard, American Express, CB, e-credit card. 

Payment by credit card is made in full at the time of the order.

The delivery of products sold takes place at the address provided by the Client on the Website, which must be located in mainland France, excluding Corsica. 

The delivery dates mentioned on the Website are valid for orders placed the same day.

The Client, provided they are a consumer, has the right to withdraw from their order without giving any reason. 

The withdrawal period begins the day the Client physically takes possession of the products ordered and expires 14 days later. 

To exercise the right of withdrawal, the Client must notify their decision to withdraw by means of a clear statement  using the Seller’s post mail address mentioned in Article 6 of these General Terms and Conditions of Sale. The Client can use the text at the end of these General Terms, but this is not mandatory. 

To meet the withdrawal deadline, it is sufficient for the Client to send their communication regarding the exercise of the right of withdrawal before the withdrawal period expires. 

Effects of withdrawal: In case of withdrawal, the Seller will refund all payments received from the Client without undue delay and, in any event, no later than fourteen days from the day the Seller is informed of the Client's decision to withdraw from the Contract. The refund will be made using the same payment method the Client used for the initial transaction, unless the Client and the Seller expressly agree on a different method. In any event, this refund will not incur any fees for the Client. The Seller may withhold the refund until it has received the returned products or until the Client has provided proof of shipment of the products, whichever occurs first. 

The Client must return or send back the products to the Seller without undue delay and, in any event, no later than fourteen days after communicating their decision to withdraw from the Contract. 

Products returned in the event of withdrawal must be sent to the following address:

Retour Accessoires Stellantis - Mister Auto  

Z.I du Durgeon,  

Imp. des Prés Moussus,  

70000 Noidans-lès-Vesoul 

The Client can contact the Seller's Customer Relations department at the following addresses and numbers for any information or complaint concerning the sale of products on the Site (and not for other products or services not sold on the Site): 

By phone at +33 4 84 31 44 70 (local call rates from a landline) from Monday to Friday (excluding public holidays) from 9:00 AM to 5:00 PM (UTC +2)

By mail to the following address:

Citroën – Accessoires - Service relation Client

chez Mister Auto

19 rue Alfred de Musset,

69100 Villeurbanne

By internet : support@shop-citroen.fr 

The above postal address cannot be used to return products.

The order of products on the Website and these general terms and conditions of sale are exclusively governed by French law. 

In the event of a dispute between the parties, they will endeavor to resolve it amicably. Failing an amicable agreement, the consumer Client is informed, in accordance with Article L.211-3 of the French Consumer Code, that before possibly referring the matter to the competent judicial courts and after submitting a written complaint to the Seller (according to the methods described in the CUSTOMER CONTACT CENTER section), they have the option of contacting a mediator free of charge from the list of mediators established by the Commission for Evaluation and Control of Consumer Mediation under Article L.615-1 of the French Consumer Code, specifically Médiation Cmfm, 19 avenue d’Italie - 75013 Paris, or via the website www.mediationcmfm.fr. 

The consumer Client is free to accept or decline the use of mediation and, in the event of mediation, each party is free to accept or reject the solution proposed by the mediator.

If no amicable agreement is reached, if mediation is not pursued, or if the parties do not accept the solution proposed by the mediator, the dispute between a consumer Client and the Seller will be brought before the courts according to common law rules.

The Client is informed of the existence of the European Online Dispute Resolution platform, which is intended to collect potential complaints arising from online purchases made by European consumers and to transmit them to the relevant national mediators.

This platform is accessible at the following address: https://ec.europa.eu/consumers/odr.  

In the event of a dispute between the Seller and a merchant customer which has not been resolved amicably, it will not be possible to refer the matter to a mediator and only the courts having jurisdiction over the Seller's registered office will have jurisdiction.

RIGHT OF WITHDRAWAL – TEMPLATE TEXT

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of: Automobiles Citroën - Accessories – Service relation Client chez Mister Auto

19 rue Alfred de Musset

69100 Villeurbanne

We hereby notify you of my/our withdrawal from the following order:

Order date and number (as mentioned in the order confirmation email):

Name and price of each product ordered:

Received on

Name(s) of consumer(s):

Address(es) of consumer(s):

Date:

Signature of the consumer(s) (in case of notification on paper)

Text referred to in Article D 211-2 of the French Consumer Code

Consumers have a period of two years from the date of delivery of the goods in which to invoke the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

Where the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee applies to this digital content or digital service throughout the period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of its appearance.

The legal guarantee of conformity requires the trader, where applicable, to provide any updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of his request, free of charge and without any major inconvenience to him.

If the goods are repaired under the legal conformity guarantee, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer asks for the goods to be repaired, but the seller requires them to be replaced, the legal guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.

The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund in exchange for the return of the goods, if :

1° The trader refuses to repair or replace the goods;

2° The goods are repaired or replaced after a period of thirty days;

3° The repair or replacement of the goods causes a major inconvenience for the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or if he bears the cost of installing the repaired or replacement goods;

4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. In such cases, the consumer is not obliged to ask for the goods to be repaired or replaced beforehand. The consumer is not entitled to have the sale rescinded if the lack of conformity is minor.

Any period of immobilisation of the goods with a view to their repair or replacement suspends the warranty which was in force until the delivery of the repaired goods.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.

Any seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (article L. 241-5 of the French Consumer Code).

Consumers also benefit from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund if the goods are returned.

The Consumer Customer may request the implementation of the aforementioned legal guarantees by contacting the Seller using the contact details given in article 6 of the General Terms and Conditions of Sale above.