It’s bad enough having an accident, without the extra hassle of sorting out the repairs and dealing with your insurer. So, why not let us help you at no extra cost?
Our trusted repair partner, Vizion, provides the opportunity for you to book your repair and choose from a nationwide network of quality Citroën repair centres and provide an intuitive solution to monitor the progress of your repair. Vizion will even contact your insurance company for you too.
Whether you would simply like an estimate for repair or wish to go through the insurance company, simply click here and provide us with some details of your incident and a member of the team will contact you to go through the options and direct you on how to select your repairer.
You can call us for any accident advice you may need about your Citroën on 0800 197 2046 - we're always here and happy to help.
With Citroën Accident Assistance, you can be assured of assistance:
Organise vehicle recovery if your Citroën is immobile or unsafe to drive*
Provide you with the choice of which Citroën Approved Repair Centre you wish to use
Immediate digital notification to your selected Citroën Approved Accident Repair Centre
Have your car assessed by Citroën trained specialists
Produce a repair quote for you and your insurer
Liaise with the Insurer regarding your incident and seek Authority for repair and vehicle recovery costs should you wish to claim
See that repairs are carried out to the highest standards, using only Citroën Genuine Parts, so your warranty isn’t affected
Track you repair via our online Repair Hub
Organise a car for you to drive while yours is off the road (a like-for-like** model if the accident wasn’t your fault, and a courtesy car if it was)
* Vehicle Recovery costs are chargeable, but in most cases will be covered by the insurer.
**like-for-like is based on engine size and car group, rather than exact make and model.
AN EMERGENCY CALL FROM YOUR VEHICLE
If your car is fitted with the Citroën Connect Box (standard or optional depending on the version), you can contact Citroën Assistance by simply pressing the black button located above your rear-view mirror. In the event of a collision, a call will automatically be made to Citroën Assistance, which can send help immediately if necessary.
FREE RAC ROADSIDE ASSISTANCE
With every Citroën Service*
Have your vehicle serviced with us, and you’ll get 12 months FREE Roadside Assistance* from our partners at the RAC.
So, if something were to happen to your Citroën, we’ll be there with just one call. And if the RAC can’t fix your vehicle at the roadside, they’ll take you to your nearest Citroën Retailer where our Experts are on hand to get you back on the road.
