As you’d expect, we're more than happy to comply with regulations designed to make the motor industry fair for all customers. these are known as the motor industry code of practice which covers all the important rules about selling new cars, as well as guidelines for services and repairs.
NEW CARS
The Motor Industry Code of Practice for New Cars covers:
Advertising
New car sales
Manufacturer’s warranties
Availability of replacement parts
Complaints handling
SERVICE AND REPAIR
The Motor Industry Code of Practice for Service and Repair requires us to provide:
Honest and fair services
Open and transparent prices
Completion of work as agreed
Invoices that match quotes
Competent and conscientious staff
Straightforward and speedy complaints handling
WHAT IS ADR?
ADR stands for Alternative Dispute Resolution as is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps all parties reach an agreement.
Motor Ombudsman is a CTSI certified ADR provider that can offer this ADR service. Further details can be found at https://www.themotorombudsman.org/ or alternatively you may wish to contact their advice line on 0800 692 0825.
As detailed in legislation, should the dispute relate to any financial services, then the Financial Ombudsman Service (FOS) offers this ADR facility. Further details can be found at financial-ombudsman.org.uk or may prefer to talk it through with someone on 0300 123 9123 or 0800 023 4567.
